01 How to Request Account Deletion
At GYVO, we believe users should have absolute control over their vehicle data and personal records. If you choose to leave GYVO, you can delete your account using either of the two official methods below:
Option A: Directly in the Main Menu of the GYVO Mobile App
For your convenience, the account deletion feature is available directly in the main Menu of the GYVO mobile app:
- Open the GYVO app on your Android or iOS device.
- Tap the Menu icon (navigation drawer).
- Select Delete Account directly from the menu options.
- Confirm your deletion request. Our team will contact you to verify your identity and finalize the removal.
Option B: Web-Based Request (Without App Installed)
As mandated by the Google Play User Data Policy, users who have already uninstalled the application or cannot access their mobile device can request account and data deletion using our interactive form below or by emailing our data team directly.
02 Submit Web Deletion Request
Fill out the official request form below. Our privacy engineering team will verify your registered credentials and process the permanent deletion of your account and vehicle databases.
GYVO Account Deletion Request Form
Your deletion request has been registered and emailed directly to our support desk under Request ID: GYVO-DEL-9842.
Our verification team will contact you shortly at to verify your identity and confirm before vehicle records or account data are permanently erased.
03 Data That Gets Deleted Permanently
When your deletion request is processed, the following categories of information are irreversibly erased from our production servers:
| Data Category | Specific Details Scrubbed | Status |
|---|---|---|
| Account Profile | Name, registered mobile phone number, email address, password hashes, auth tokens | Permanently Wiped |
| Vehicle Garage | Vehicle registration numbers, make, model, variant, manufacturing year, purchase bills | Permanently Wiped |
| Financial & Expense Logs | Fuel logs, service invoices, custom depreciation graphs, EMI trackers, parking & toll receipts | Permanently Wiped |
| Device & Notification Tokens | FCM push notification tokens, device identifiers, session cookies | Permanently Wiped |
04 Data Retained & Why (Google Play Transparency)
In accordance with statutory legal requirements and Google Play Store policies, certain categories of data may be retained for limited legal or technical reasons:
- Anonymized Aggregated Data: De-identified statistical metrics (for example: aggregate average fuel consumption across generic car categories like "1.2L Petrol Hatchback average km/l") that contain zero personal identifiers or link to your identity.
- Financial / Transaction Audit Records: If you engaged in paid subscriptions or commercial transactions with GYVO, tax invoices and transaction reference numbers may be retained strictly as required by Indian taxation and accounting statutes (GST regulations) for the legally mandated period.
- Legal Dispute Records: Minimal records necessary to prove compliance with data deletion requests or to defend against fraud and abuse.
05 Verification & Turnaround Timeline
For deletion of your account, our verification team will contact you directly via phone call or registered email to verify your identity and confirm your deletion request before any data is permanently purged. This process ensures your vehicle histories and garage profiles are not removed accidentally or maliciously.
Once identity verification is confirmed by our team, all records are permanently excised from active storage within 7 business days and rolled out of scheduled encrypted system backups within 30 days.
06 Support & Contact
If you encounter issues submitting the deletion form or require immediate assistance, contact our Grievance Redressal Team: