App: Gyvo (com.gyvo.app)
Operator / Data controller: SRI ARUNA RAMANA TECHNOLOGIES PVT LTD
Registered address: 2nd Floor, Ambara Arcade, No.155, 9th Cross, Outer Ring Rd, above Royal Enfield Showroom, Bhadrappa Layout, Bengaluru, Karnataka 560094, India
Phone: 080 4128 8635
Privacy contact: support@gyvo.in
This Privacy Policy explains how SRI ARUNA RAMANA TECHNOLOGIES PVT LTD ("Gyvo," "we," "us," or "our") collects, uses, stores, and shares information when you use the Gyvo mobile app and related services (the "Service"). It applies to information associated with your account and device. Please read it together with the Gyvo Terms and Conditions.
01 Information We Handle
The information handled depends on the features you use, your permissions, and your device.
A. Account and Profile Information
When you sign in, we handle your phone number and one-time passcode information to verify your account. You may add a name, email address, or profile photo. We also use an internal account identifier to associate your information with your account. Authentication tokens are stored on your device to keep you signed in.
B. Location and Trip Information
If you enable trip tracking and grant location permission, Gyvo can collect precise location coordinates, timestamps, and available speed readings while the app is in use and in the background. Background access supports automatic trip detection and recording when you are not actively using the app. A trip may include its route, start and end times, duration, distance, start and end place labels, and information used to classify driving events or calculate trip scores. Location points may be uploaded while a trip is being recorded and when it is saved or synchronized.
Gyvo may also use activity-recognition and device-motion information to detect vehicle movement and record trip characteristics. When sensor recording is active, this can include accelerometer, gyroscope, and, where available, magnetometer readings, calibration information, and related recording diagnostics. These readings may be associated with trip and location data.
C. Vehicle and Information You Provide
You may provide vehicle type, make, model, year, fuel type, mileage, fuel price, and vehicle registration or number-plate information. You may also provide trip names, ratings, written comments, app feedback, and other information you choose to submit.
D. Device, Usage, and Diagnostic Information
Gyvo and its service providers may handle app version, platform, device model, a stable app-install identifier, push-notification token, notification and permission status, and whether automatic trip detection is enabled.
Firebase Analytics receives events about app use, such as sign-in method, onboarding completion, permission choices, feedback submission, trip start and completion, and update-notification opens. Trip analytics use broad distance and duration ranges rather than raw trip coordinates or exact distance and duration. Analytics may associate events with an internal Gyvo account identifier and may collect additional device or app information as described by Google Firebase.
Firebase Crashlytics may receive crash reports, stack traces, app and device details, a diagnostic session identifier, and diagnostic logs or attributes that help us investigate errors. Those logs can include information generated during app operation.
E. Information Stored on Your Device
Gyvo stores app settings, authentication tokens, and working or cached trip and place information on your device. Trip data may be kept locally while it is being recorded or queued for synchronization. Uninstalling the app may remove locally stored information, but does not by itself delete information already sent to Gyvo or its service providers.
02 Permissions and Background Location
Gyvo requests location, activity-recognition, notification, and other device permissions when needed for features. Location permission may allow collection when the app is not open, so that automatic trips can be detected and routes can continue to be recorded with the screen off. Gyvo does not use background location to provide a navigation service or to sell location-based advertising.
You can change permissions through Android settings and turn automatic trip detection off in the app. If you deny or withdraw a required permission, automatic detection, route recording, notifications, or related features may not work. Turning off permission stops future access under that permission; it does not automatically erase previously synchronized trip information.
03 How We Use Information
We use information to:
- create and secure accounts, verify phone numbers, and maintain sign-in sessions;
- detect, record, display, synchronize, and organize trips and vehicle information;
- calculate route distance, trip duration, driving events, scores, and fuel or cost estimates;
- identify nearby place names and, where available, attach weather information to trips;
- provide customer support, receive feedback, and respond to requests;
- send service or app-update notifications where enabled;
- understand feature use, troubleshoot crashes, protect the Service, prevent misuse, and improve reliability; and
- comply with legal obligations and enforce our Terms.
05 Retention and Deletion
We keep account, profile, trip, vehicle, and feedback information for as long as needed to provide the Service, maintain your account and trip history, resolve disputes, protect the Service, and meet legal obligations. Diagnostic and analytics data may be retained according to the settings and retention periods of the relevant service providers.
You may request deletion of your account and associated information via:
- Public Web Portal: gyvo.in/delete-account.html
- In-App Deletion Path: Directly in the main Menu of the Gyvo mobile app → tap Delete Account (our verification team will contact you to verify your identity and confirm the deletion).
- Support Email: Contact us directly at support@gyvo.in
We will delete or de-identify associated information unless we must retain limited information for legal, security, fraud-prevention, or recordkeeping reasons. Any retained information will be restricted and deleted when no longer needed. Deletion requests are typically processed within 7 to 30 business days, including removal from backups where technically feasible.
06 Security
We use reasonable technical and organizational safeguards intended to protect information, including authenticated access to account services and encrypted HTTPS connections for app-to-service requests. No storage or transmission method can be guaranteed completely secure. Please keep your device and sign-in access secure and tell us promptly at support@gyvo.in if you suspect unauthorized account access.
07 Your Choices and Privacy Rights
You can review or update available profile and vehicle information in the app, change device permissions, turn off automatic trip detection, and control notifications through app or Android settings. You may request access, correction, deletion, or other rights available under the law that applies to you by contacting support@gyvo.in. We may need to verify your identity before responding.
If you withdraw a permission or request account deletion, some Service features may stop working. You may also have the right to complain to your local data-protection authority or privacy regulator.
08 Children's Privacy
Gyvo is not designed for children under 18 years of age (or under 13 where applicable), and we do not knowingly collect personal information from children below that age. If you believe a child has provided information to Gyvo, contact support@gyvo.in so we can review and take appropriate action.
09 International Processing
Gyvo and its service providers may process information in countries other than the one where you live. Where required, we will use appropriate safeguards for international transfers and honor protections required by applicable law.
10 Changes to This Policy
We may update this Policy as the Service or applicable requirements change. We will post the updated Policy with a new effective date and provide additional notice or request consent where required by law. Continued use after an update takes effect is subject to the updated Policy where permitted by law.
11 Contact Us
For privacy questions, requests, or complaints, contact:
com.gyvo.app)