NYVO Technology Private Limited (“NYVO”, “we”, “our”, “us”).respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect your information when you access www.nyvo.in its subdomains, APIs, apps, or any consulting, advisory, and digital services provided by NYVO (collectively, the “Platform” or “Services”).

By using our Platform, you agree to this Privacy Policy and our Terms of Service. If you do not agree, please discontinue using our Services.

1. Scope of Application

This Policy applies to:

• All visitors and registered users of NYVO’s website and digital platforms;
• Clients using our consulting, advisory, or digital solutions;
• Users interacting with NYVO APIs, AI systems, or enterprise services; and
• Any individual or organization whose personal information is shared with NYVO during business engagement.

2. Information We Collect

We collect information directly from you, automatically through your use of the Platform, and indirectly via trusted third parties.

a. Information You Provide

• Identity & Contact Information: Name, email, phone number, company, designation, and address.
• Account Details: Login credentials, authentication data, and profile preferences.
• Service Data: Project briefs, documents, technical inputs, or shared files.
• Payment Information: Processed securely through third-party payment gateways.
• Communications: Support tickets, feedback, and business correspondence.

b. Automatically Collected Data

• Device details, browser type, IP address, access timestamps, and clickstream data.
• System logs, cookies, and analytical identifiers for performance monitoring.

c. Information from Third Parties
We may receive data from:

• Partners or affiliates assisting in service delivery;
• Public databases and marketing agencies;
• Enterprise clients sharing information for joint engagements.

3. Purpose of Processing

Your data is used strictly for legitimate and transparent business purposes, including:

• Providing and personalizing our Services;
• Fulfilling contractual obligations and client projects;
• Processing transactions and billing;
• Improving user experience and system performance;
• Conducting analytics, audits, and quality assurance;
• Communicating updates, marketing materials, and service information;
• Complying with legal and regulatory obligations;
• Preventing fraud, misuse, and unauthorized access.

4. Legal Basis

We process data only when one or more of the following applies:

• Consent: You have explicitly consented to data collection and use;
• Contractual Necessity: Processing is required to deliver the Services;
• Legal Compliance: Required by applicable Indian law or court order;
• Legitimate Interests: For operational efficiency, service improvement, or network security.

5. Data Storage & Retention Statement

NYVO stores personal data securely on encrypted servers located in India or within trusted cloud infrastructures that meet ISO and GDPR-equivalent standards.

We retain personal information only for as long as necessary to:

• Fulfill the purposes stated in this Policy;
• Comply with legal, accounting, or audit requirements; or
• Resolve disputes and enforce agreements.

When data is no longer required, it is securely deleted, anonymized, or archived following industry best practices.

Retention timelines are determined based on:

• Statutory and tax record requirements (typically 5–7 years);
• Active client or subscription duration;
• Nature and sensitivity of the data involved.

6. Cookie Policy

a. What Are Cookies
Cookies are small text files placed on your device by websites to store user preferences and enhance experience.

b. How We Use Cookies
NYVO uses cookies and similar technologies for:

• Session management and user authentication;
• Personalization of content and user interface;
• Analytics and performance tracking;
• Advertising and remarketing (where applicable).

c. Types of Cookies

• Essential Cookies: Necessary for site operation and security;
• Analytics Cookies: Help us understand site usage and traffic patterns;
• Functional Cookies: Remember user preferences and settings;
• Marketing Cookies: Used to deliver relevant content or promotions.

d. Managing Cookies
You can modify cookie preferences through your browser settings or via the “Cookie Preferences” link on our site. Disabling cookies may impact certain features or performance of the Platform.

7. Data Sharing & Disclosure

We do not sell your personal data.

However, we may share limited information with:

• Authorized Service Providers: For hosting, analytics, payments, communications, or technical support;
• Enterprise Clients or Partners: Where collaboration is contractually defined;
• Legal Authorities: When required by law or regulatory directive;
• Business Transfers: In mergers, acquisitions, or restructuring, with safeguards ensuring continued protection.

All third parties are bound by confidentiality and data processing agreements consistent with this Policy.

8. Data Securitys

NYVO employees comprehensive security controls to protect data, including:

• End-to-end encryption (in transit and at rest);
• Multi-factor authentication and access controls;
• Regular vulnerability assessments and penetration testing;
• Secure logging, monitoring, and disaster recovery systems.

While we maintain strong security protocols, no system is entirely immune from risk. Users are advised to follow good security hygiene.

9. AI & Automated Systems

NYVO uses AI technologies for optimization, automation, and data insights.

All AI or machine learning models use either aggregated or anonymized data and are not used for profiling individuals without consent.

Users acknowledge that anonymized data may be used for model improvement and analytics.

10. User Rights

Under Indian data protection laws and the DPDP Act, you have the right to:

• Access your personal information;
• Rectify incorrect or outdated data;
• Withdraw Consent at any time;
• Request Deletion of your data where permissible;
• Object to or restrict certain processing;
• Request Data Portability, where technically feasible.

Requests must be submitted to our Grievance Officer (see Section 17). We may verify identity before processing any request.

11. Children’s Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect or process data from minors. If such data is found, it will be promptly deleted.

12. International Data Transfers

If NYVO transfers data outside India, it is done under contractual clauses or security measures ensuring adequate protection consistent with Indian law and global standards.

13. Communications & Marketing

You consent to receive service, transactional, and promotional communications via email, SMS, WhatsApp, or other digital channels.

You may opt out of marketing communications anytime using unsubscribe links or by contacting us directly.

14. Third-Party Links & Integrations

Our Platform may contain links or plugins to third-party websites or APIs. NYVO is not responsible for their content, data collection practices, or security. Users should review external privacy policies before engagement.

15. Policy Updates

We may update this Privacy Policy periodically to reflect changes in law, operations, or technology. Updated versions will carry a revised “Last Updated” date. Continued use of our Platform constitutes acceptance of the updated Policy.

16. Governing Law & Dispute Resolution

This Policy shall be governed by and construed in accordance with the laws of India. Disputes shall first be attempted to be resolved through amicable mediation. If unresolved, they will be referred to binding arbitration under the Arbitration and Conciliation Act, 1996,

• Seat: Bengaluru, Karnataka
• Language: English

17. Grievance Officer & Contact

For data protection concerns or rights requests, contact our designated officer:

Grievance Officer
NYVO Technology Private Limited

Bengaluru, Karnataka, India
📧 Email: hello@nyvo.in
🕒 Response Time: Within 30 days as mandated under Indian IT & DPDP regulations

18. Consent

By using our Platform and Services, you:

• Consent to the collection and processing of your information as outlined here;
• Acknowledge that you have read and understood this Privacy Policy; and
• Agree to be bound by both this Policy and the Terms of Service.

19. Data Deletion Request

• If you wish to permanently delete your personal data or account information from NYVO’s systems, you can submit a formal request through our Data Deletion Form. Please fill out the form with accurate details so our team can verify and process your request securely.
  👉 Submit a Data Deletion Request